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Overview:
- Provide member and provider support through Fallon Health's 1-800 lines.
- Act as the face of the organization, solving needs and addressing concerns.
Responsibilities:
- Handle inquiries, document calls, and identify service trends.
- Escalate issues and execute department policies.
- Own customer satisfaction and your professional development.
Qualifications:
- High school diploma or equivalent; relevant call center experience preferred.
- 2+ years professional work experience in a customer-facing role.
- Strong typing (25 WPM), multitasking, and proficiency in MS Office.
About Us:
- Fallon Health is committed to coordinated, integrated care.
- We offer excellent benefits, training, and career growth opportunities.
Fallon Health
Fallon Health, founded in 1977, is a leading health care services organization providing innovative insurance solutions and coordinated care for seniors and complex health needs. They are among the nation's top health plans, with 'Excellent' NCQA accreditation for their Massachusetts products.