Customer Service & Phone Support Virtual Assistant

Role Overview:

• You will handle inbound calls and follow-ups for a UK-based bus transportation client.
• Your goal is to ensure customer inquiries are resolved professionally and efficiently.
• You work independently while knowing when to escalate issues.

Scope of Services:

• Answer calls, communicate pricing, and document all customer interactions.
• Leave professional voicemails and follow up via email as needed.
• Assist with additional administrative tasks as the business grows.

Requirements:

• Previous experience in customer service, phone support, or similar role.
• Excellent spoken English and clear phone communication.
• Reliable internet, power backup, and a quiet workspace.

What We Offer:

• Competitive rates and weekly payments.
• Free training and upskilling opportunities.
• A vibrant community and constant support.