Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Respond to online inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details based on client preferences and provide timely updates.
Maintain accurate records and deliver a consistent positive client experience.
Aisles & Abroad is a travel services company that provides customer support and coordination for travel-related inquiries. The company offers a supportive remote work environment with structured onboarding and opportunities for growth.
Handle inbound calls and inquiries with warmth, speed, and precision.
Run outbound follow-ups and reactivation campaigns via calls and texts.
Quote accurately, confirm details, keep CRM clean, and hit performance targets.
MaidThis is a fast-growing home services company with a fully remote operations and sales team. They support multiple markets with a focus on customer experience, accountability, and results.
Conduct outbound calls using provided scripts to generate qualified Zoom appointments with prospective clients.
Perform personalized email outreach through Gmail and web contact forms while tracking activity accurately.
Maintain organized records of calls, emails, and follow-ups to ensure no prospects are overlooked.
20four7VA is a platform that connects offshore independent contractors with clients worldwide, providing virtual assistant and business support services. It operates with a global network of contractors and emphasizes professional development and community support.
Coordinate bookings and reservations for clients in the travel industry.
Organize client information and ensure accuracy of reservation details.
Communicate confirmations and updates in a timely manner.
Aisles & Abroad operates in the travel industry, providing booking and reservation coordination services. The company fosters a supportive and collaborative team environment with flexible remote work opportunities.
Act as the first point of contact for clients via email, chat, and phone, troubleshooting software issues with a warm, professional manner.
Own each client conversation from start to finish, treating interactions as training opportunities to build client confidence and independence.
Collaborate with Product and Engineering teams to drive issues to resolution and identify patterns in recurring issues to improve the product.
Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. With rapid growth across APAC, North America, and EMEA and a world-class eNPS score of 78, the company offers a dynamic, fast-paced startup environment.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Answer inbound guest calls Monday–Friday, 9am–5pm, with a warm and professional tone.
Transfer callers to a booking specialist or schedule same-day/next-day calls.
Maintain a monthly missed-call rate under 12%, directly tied to a monthly bonus.
Bolt Farm Treehouse is building America's most iconic romantic luxury retreat brand, offering nature-immersed, high-experience stays. Backed by over 3,300 five-star reviews and 1 million followers, they are scaling from a flagship into a national portfolio.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Manage calendar and schedule meetings across both businesses.
Keep inbox organized, reply to routine emails, and hold regular check-ins on daily/weekly to-dos.
Provide general administrative support, handle light calling, and assist with ad hoc tasks as the tax planning business scales.
The client runs a business coaching and consulting practice and a tax planning practice. They are seeking their first Virtual Assistant to provide administrative support and accountability as they transition focus to the tax business.
Handle video and audio intake calls, triaging and routing language service requests.
Coordinate on-demand and scheduled services while maintaining accurate records.
Deliver high-quality customer interactions and identify opportunities to strengthen client relationships.
The company provides professional language services to high-profile customers, coordinating on-demand and scheduled requests. It operates as a decentralized, remote organization that values independence, accountability, and customer-centricity.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Answer inbound calls, identify customer needs, and generate quotes to convert leads into booked trips.
Use Zoho CRM and other platforms to manage leads, track communication, and ensure accurate data collection.
Work closely with Sales and Customer Success teams to meet sales goals and support trip management.
Global Charter Services, Inc. (GCS) is the holding company for BusBank, Buster, CorporateShuttle.com and FestDrive, providing bus charter services with over 20 years of experience. GCS is headquartered in Chicago with offices in New York City, and staff based in many US states, operating as a mission-driven startup with an 'all hands on deck' culture.
Respond to client inquiries and coordinate travel details with accuracy and efficiency.
Maintain organized records and provide clear updates to ensure a smooth experience.
Work independently in a fully remote environment while delivering excellent service.
Aisles & Abroad is a travel services company that coordinates client travel arrangements. The company fosters a supportive and collaborative remote team environment with opportunities for growth.
Make outbound calls to target businesses to introduce staffing solutions and qualify opportunities.
Schedule appointments for the sales team and maintain consistent outbound call activity.
Update Salesforce CRM after every interaction and track appointment pipeline.
20four7VA is a company that connects offshore independent contractors with clients worldwide, providing remote staffing services. The company offers a vibrant community and constant support, with various open roles available for contractors.
Manage the founder's calendar and inbox daily, prioritizing tasks with urgency to clear the queue.
Own each step of client transactions independently, from handoff to completion.
Handle polished communication with high-net-worth clients, using CRM (HubSpot) and spreadsheets.
Assist World is a company that provides virtual assistant services, including for a life insurance brokerage focusing on high-net-worth clients across Africa, the Middle East, and Europe. They emphasize a remote-first culture with no time trackers and value independence and precision.
Handle inbound and outbound calls and chats to verify customer information for Truck Share 24/7 rentals.
Ensure compliance with U-Haul policies while assisting multiple customers simultaneously via phone and digital channels.
Must be fluent in Spanish and English, with strong listening, communication, and multitasking skills.
U-Haul provides do-it-yourself moving equipment and services for households, a concept pioneered in 1945. It is a large company with a culture of health and wellness, emphasizing customer service and teamwork.
Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets accurately and adhere to Standard Operating Procedures.
Audit and close completed tickets while performing follow-ups on client requests.
Intelligent Technical Solutions (ITS) provides managed IT services to clients, handling technical support and service coordination. They emphasize a strong cultural fit and core values, with a team oriented around customer service and operational efficiency.
Coordinate and manage booking requests efficiently.
Collect and organize client preferences and verify reservation accuracy.
Maintain detailed client records and support overall coordination workflow.
Aisles & Abroad specializes in travel booking and client coordination. They operate remotely with a small team focused on organization and client support.
Handle inbound and outbound calls to up-sell products and services while ensuring first-call resolution.
Accurately document customer claims and research systems to find missing information.
Lead fact-finding discussions and actively listen to customers while following scripts and policies.
Voice Dream is a company that provides remote call center services, focusing on customer support and sales. The company fosters a dynamic team culture with dedicated colleagues and emphasizes career development and a professional work environment.