Learning & Development Lead

Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace, serving the growing number of active professionals. As the Learning & Development Lead, you'll build onboarding, upskilling, and coaching programs that make their values measurable and repeatable. You will also develop agents and managers to deliver world-class service rooted in empathy, curiosity, and critical thinking. Design coaching systems that drive real-time improvement and reinforce excellence. You will also build feedback loops that surface gaps early, test solutions fast, and measure impact with precision and ensure that people show up, not just what they know.