Mobile Service Success Manager

Dealer Launch & Software Integration:

• Support the end-to-end launch process for new dealers entering the Mobile Service program.
• Oversee the initial setup and deployment of mobile service software, configuring scheduling logic.
• Provide intensive support during the "go-live" phase to ensure a seamless transition for dealership staff.

Field Team Support & Office Hours:

• Act as a dedicated resource for the field team, providing them with the technical and operational insights needed to manage their territories effectively.
• Hold regular "Dealership Office Hours," providing a consistent forum for dealer personnel to drop in, ask questions, and receive immediate guidance on program best practices.

Ad-Hoc Training & Troubleshooting:

• Respond to ad-hoc requests from dealerships for supplemental training and technical troubleshooting.
• Provide rapid-response support to resolve issues and prevent service interruptions.