New Customer Support Representative
Remote regions
USBenefits
4w PTO
12w maternity
12w paternity
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Responsibilities:
- Provide exceptional live chat support to customers with speed and empathy.
- Teach customers how to maximize savings using Pirate Ship’s features.
- Collaborate with crewmates on a flexible schedule including weekends and holidays.
Qualifications:
- Friendly and patient attitude with fast, accurate typing skills.
- Tech-savvy and comfortable switching between tasks quickly.
- Detail-oriented with epic texting abilities (iOS or Android).
Benefits:
- Competitive pay at $27.88 per hour plus potential overtime.
- Accrued vacation time of 144 hours, 12 paid holidays, and 80 hours sick leave.
- Full medical, dental, and vision coverage, 401(k) match, and 12 weeks parental leave.
Pirate Ship
Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We are a remote-first company with a casual and creative atmosphere where everyone’s ideas are welcome and having fun is encouraged.