Customer Support Associate

Your Role:

• Contribute to the expansion of Customer Support while remaining flexible in a startup environment.
• Understand Max Retail's performance expectations and communicate them effectively to sellers.
• Provide support via phone, email, and live chat, and manage orders on partner channels.

Responsibilities:

• Maintain a positive attitude while resolving product and service incidents efficiently.
• Follow up with customers on inventory, orders, and shipments as necessary.
• Create shipping labels and manage the return process, ensuring timely resolution.

Optimization:

• Assist in optimizing the customer experience department, including people and processes.
• Provide thoughtful insight to customer concerns and work with the company to improve processes.
• Work weekends and holidays on a rotating basis to support the team.