Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.
Provide top-notch customer service via phone, email, and chat to Lively account holders.
Solve complex tasks related to all Lively products with accuracy and empathy.
Generate bug reports and handle data reconciliation through Jira.
Lively offers modern HSA and benefit solutions using user-centric design and technology. It is a remote-first company headquartered in San Francisco with employees across the US.
Respond to client inquiries and provide timely, professional support
Coordinate scheduling, reservations, and service requests accurately
Maintain client records and ensure resolution of open requests
Aisles & Abroad is a company focused on the travel, hospitality, and event-related services. The company offers a supportive and collaborative team environment with flexible remote work and opportunities for growth.
Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.
Manage a high volume of incoming customer queries and identify customer needs.
Build sustainable relationships with customers through open communication and provide accurate information.
Handle customer complaints, providing solutions within defined time parameters and following up to ensure resolution.
PLOS is committed to open science, removing barriers, and promoting inclusion in knowledge creation and sharing. They publish research outputs and are supported by a global in-house team and partnerships with scholarly organizations.
Serve as a point of contact for client inquiries and support requests
Provide clear communication and maintain accurate records of client interactions
Monitor tasks and ensure timely responses and resolutions in a remote setting
Aisles & Abroad is a travel and event-related services company that supports client communications and coordination tasks. They are a small to medium-sized organization with a supportive, collaborative team culture focused on growth and performance.
Provide excellent customer service via phone, chat, and email to maintain high customer satisfaction.
Set up and confirm distribution orders, vet content, and counsel clients on additional products.
Educate clients on PR Newswire products, services, and procedures.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, providing PR and marketing professionals with tools to excel. With over 75,000 clients including 84% of the Fortune 500, Cision has offices in over 20 countries and fosters an inclusive environment with diversity and equity initiatives.
Provide best-in-class customer service via phone, email, and chat to customers of a leading online apparel & accessories retailer.
Take ownership of issues and resolve problems while exercising sound judgment and focusing on achieving resolutions.
Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
VIPdesk Connect is a certified B-Corp and women-owned corporation that delivers 'more human' customer service for iconic brands. They are committed to team member happiness and have a diverse, engaged team.
Handle customer inquiries via phone, email, SMS, and live chat to determine needs and resolve issues.
Maximize sales through clienteling, virtual styling, and empathetic customer service.
Encourage customers to sign up for rewards and engage across social media platforms.
Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living, creating a world that's inviting and intentional. They are committed to building a diverse and inclusive workplace where varied voices and viewpoints pave the way.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Manage customer orders, refunds, and exchanges accurately and efficiently.
Resolve customer inquiries and issues with empathy and speed.
Track trends and collaborate with teams to improve overall customer experience.
A bold D2C consumer brand reimagining laundry with eco-friendly packaging and a mission to make laundry fun. They are a rapidly growing team with a vibrant culture focused on creativity, sustainability, and customer delight.
Act as the first point of contact for customers via phone, email, and/or chat, resolving issues while demonstrating strong customer service and sales skills.
Use technology tools to support daily tasks, participate in training, and educate customers on products to maximize upsell and cross-sell opportunities.
Complete documentation and maintain accurate customer data in Contact Center systems while managing customer follow-ups as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company fosters an inclusive culture with meaningful work, constant learning, and core values promoting inclusion and innovation.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Respond to customers across live chat and email, owning each conversation from first contact through resolution.
Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby.
Coach customers on best practices and workflows to get the most out of the platform.
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.
Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely manner.
Support customers, end users, and restaurant partners across Sharebite's Group Orders and Passport product lines.
Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints with a customer-first mindset.
Sharebite is a food ordering platform for companies to feed their employees, helping combat food insecurity by donating meals with every order. They have donated over 15 million meals and have been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
We are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. Our team is supportive and travel-focused, offering a fully remote and flexible work environment with opportunities for growth.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.