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About the Role:
- This is a part-time evening position with scheduled hours from 6:30 PM to 11:30 PM ET on weekdays.
- You will play a key role in delivering exceptional support across Sharebite's products and services, focusing on Group Orders and Passport.
What You'll Do:
- Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
- Support customers, end users, and restaurant partners across Sharebite's Group Orders and Passport product lines.
- Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
Required Skills & Experience:
- 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role.
- Excellent written, verbal, and phone communication skills with the ability to communicate clearly and professionally.
- Strong empathy and a customer-first mindset with a passion for helping people and delivering exceptional service.
Sharebite
Sharebite is a food ordering platform for companies to feed their employees, helping combat food insecurity by donating meals with every order. They have donated over 15 million meals and have been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.