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Position Overview:
- Act as the Service Operations point person for one or more service delivery pods.
- Bring visibility to open actions, blockers, and service risks across teams.
- Reduce dependencies on Support Managers for non-technical work.
Client Health and Coordination:
- Drive QBR readiness and monitor client health indicators like SLA risks and CSAT.
- Coordinate support-related projects and ensure clear communication with clients.
- Surface risks and delays early to protect client experience.
Qualifications:
- 3+ years in service operations, project coordination, or similar role within an MSP or IT services environment.
- Strong follow-through, ownership, and ability to manage cross-functional priorities.
- Experience with operational tools like Monday.com, ConnectWise Manage, Power BI.
Desirable Qualities:
- Experience supporting QBRs, client health reporting, or billing workflows.
- Process-oriented mindset with an eye for scale and simplification.
- Ability to influence outcomes without direct authority.
Atlas Technica
Atlas Technica manages IT, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service, valuing ownership, execution, growth, intelligence, and camaraderie in a global team.