Serve as the primary point of contact for assigned client accounts, building long-term relationships based on trust and responsiveness.
Manage day-to-day communication regarding fulfillment operations, ongoing initiatives, and special projects.
Proactively identify client needs and ensure timely resolution of questions and operational issues.

Operational Excellence:

Lead client projects from requirements gathering through implementation, coordinating with Operations and Warehouse teams.
Monitor project milestones, identify risks, and communicate status updates to ensure timely delivery.
Generate operational reports and lead weekly, monthly, and quarterly business reviews to present performance insights.

Growth and Strategy:

Identify opportunities to expand existing client relationships through operational enhancements and additional services.
Partner with leadership to improve account performance and increase long-term client value.
Provide strategic recommendations that contribute to customer retention and business growth.

Scale Army Careers

They are a third-party logistics organization specializing in fulfillment and supply chain services. They are a growing company focused on building long-term client partnerships through operational excellence.

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