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Respond to emergency road service requests in a call center setting:
-Obtain critical information like vehicle location and problem type.
-Provide information about Emergency Road Service benefits
-Determine potential service providers in the area.
Provide excellent customer service:
-Offer empathy and understanding to members in stressful situations
-Gather necessary information efficiently
-Provide solutions to get members back on the road.
Promote membership and service opportunities:
-Recognize and process membership sales opportunities.
-Analyze member accounts for additional products and services.
-Meet performance metrics by following the call intake process.
AAA The Auto Club Group
The Auto Club Group provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states.