Customer Retention Representative

The Role:

• Be the voice that brings inactive customers back and reignites their interest in the platform.
• Work directly within a client's retention team in a fast-paced, revenue-driven environment.
• Use consultative techniques and incentives to turn lost revenue into recovered accounts.

What You'll Do:

• Conduct high-volume outbound calls and targeted text follow-ups daily.
• Engage customers in meaningful conversations, addressing hesitations and educating on product value.
• Utilize CRM tools to track interactions and outcomes accurately.

What We Offer:

• Competitive salary in USD with performance-based incentives.
• 15 paid vacation days plus all U.S. federal holidays.
• 100% remote work from LATAM or Europe with a professional home setup.

Requirements:

• Demonstrated ability in relationship-based selling and objection handling.
• Strong phone presence and adaptability to different audiences.
• Self-motivated and comfortable working independently in a remote setting.