New Intake Specialist

The Role:

• Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear.
• You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment.

What You'll Own:

• Intake & Enrollment (80%): Be the first point of contact, verify insurance eligibility, open patient charts, and schedule initial visits.
• Ongoing Patient Support (20%): Conduct outreach for appointment reminders, rescheduling, and bring ground-level insights to the Care Team.

What We're Looking For:

• 2+ years of healthcare experience with scheduling, patient support, or insurance navigation, and a genuine commitment to serving people with SUD.
• Self-directed, organized, with strong written and verbal communication skills built for a remote environment.

Some of the Benefits:

• Healthcare Coverage: Medical, dental, and vision insurance. Flexible time off with generous PTO, floating holidays, and paid volunteer days.
• Employee Assistance Program (EAP) with free access to therapist sessions, 401K match up to 5%, and additional Re-Fuel days for mental health or continuing education.