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About the Role:
- Lead and coach a remote team of Customer Service and Collections agents.
- Be hands-on daily, handling escalations and ensuring compliance.
What You'll Bring:
- 2+ years of supervisory experience in contact center or collections.
- Bilingual English/Spanish with strong KPI and compliance knowledge.
Compensation:
- $2,300/month base salary plus annual bonus.
- Flexible PTO and full remote work from Guatemala.
Kafene
Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers serve more customers. The 175-person team spans NYC, Wilmington, and remote talent globally, with a culture of collaboration, innovation, and support.