Manage a dedicated book of cases from intake through final resolution.
Support families via phone, text, and email with empathy, clarity, and professionalism.
Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.

Collaboration and Work Environment:

Collaborate with teammates to support the broader case load and maintain continuity of care.
Assist with team coverage, escalations, and urgent case needs as volumes shift.
Partner with internal teams and external vendors to keep cases moving efficiently.

Tools and Requirements:

Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.
Maintain accurate documentation, update systems promptly, and proactively flag issues.
Ensure smooth case handoffs and anticipate downstream impacts.

Meadow

Meadow is reimagining end-of-life care, a $23B industry untouched by modern software or service thinking. In under a year, they became the largest cremation provider in Los Angeles with 80+ NPS and hundreds of families served monthly, now scaling across the U.S. with a global team.

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