Account Relationship Manager

Core Responsibilities:

• Drive gross and net revenue retention across assigned accounts.
• Identify and close expansion opportunities including WineSuite Payments adoption and optimization.
• Maintain and execute a structured sales plan.

Proactive Account Management & Relationship Development:

• Conduct account audits to identify system gaps, optimization opportunities, and growth initiatives.
• Collect and update pertinent customer information within Salesforce.
• Relate effectively to all levels within client organizations and build appropriate rapport.

Why This Role Matters at ICS:

• Customers fully leverage the ICS platform.
• Payments adoption increases.
• Recurring revenue grows predictably.