Pulse Customer Success Manager

As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement. Key responsibilities include account management, product knowledge, issue resolution, feedback collection, and training and education. Another key aspect includes retention & expansion by maximizing value derivation from AuditBoard's products/services while ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships. You will also identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, and providing customers with a comprehensive and integrated solution to meet their needs.