Account Resolution Specialist

Job Overview:

• This full-time role focuses on protecting credit union assets by collecting loan payments and recovering collateral.
• The position involves managing delinquent accounts and recommending actions such as charge-offs.

What You’ll Do:

• Make outbound and inbound calls to members to discuss past due accounts and set up repayment plans.
• Use knowledge of bankruptcy, repossession, and legal proceedings to resolve complex situations.
• Assist in training new staff and recommend process improvements.

Qualifications:

• Minimum one year of customer service or collection experience required.
• Knowledge of federal, state, and local laws related to collections and repossession.
• Familiarity with Symitar and Temenos systems is preferred.

Total Rewards:

• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401k plan, health savings account with employer contributions, and flexible spending accounts.
• Paid vacation (8 hours per month), 11 paid holidays, and additional self-care and volunteer time.