Serve as primary strategic contact for high-value enterprise accounts, building trusted executive relationships.
Lead Customer Business Reviews, Steering Committees, and multi-year technology roadmap sessions focused on ROI and business outcomes.

Value Realization:

Partner with clients post-implementation to maximize feature adoption and subscription value.
Advise on operational readiness, change management, and governance to sustain high user engagement.

Commercial Growth & Risk:

Own retention strategy, mitigate customer health risks, and manage Business-at-Risk accounts.
Coach Strategic Account Managers to identify cross-sell and upsell opportunities and secure NRR milestones.

Cross-Functional Collaboration:

Mobilize Product, Delivery, Customer Success, and Support teams to resolve escalations.
Surface client feedback to Product and Engineering to influence roadmap and maintain CRM accuracy.

Cayuse

Cayuse provides integrated, easy-to-use technology that empowers organizations conducting globally connected research to advance their impact on science and discovery. The company is a collaboration of highly skilled, multi-disciplinary experts committed to customer and employee focused values and ambitious growth.

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