Provide technical support for computer, software, and network issues.
Assist with account access, password resets, and system configuration.
Maintain records of technical requests and follow cybersecurity procedures.
Coinbase is building the future of the global financial system by providing a platform for cryptocurrency transactions. The company is a major player in the crypto space with a large, remote-friendly team and a culture focused on innovation and economic freedom.
Handle back office tickets and provide 7*24h online enquiry and email reply services.
Support customer enquiries, advice, and suggestions via email or online tools.
Handle customer complaints, special cases, and ad hoc tasks with integrity.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.
Provide clear, empathetic support to crypto users during the busy tax season.
Investigate complex wallet, exchange, and tax-reporting issues using deductive reasoning.
Document recurring issues and partner with Product and Engineering to improve the experience.
CoinTracker builds tax and portfolio tools for cryptocurrency, trusted by millions, and is expanding into AI-powered financial planning with Nino. The company is a fully distributed team backed by over $100M in venture capital.
Provide B2B and B2C support, troubleshooting issues, and collaborating with internal departments.
Manage support tickets by prioritizing unassigned tickets and revisiting open ones.
Deliver basic technical assistance and communicate issues to supervisors as needed.
SD Solutions is a staffing company that operates globally. They are hiring on behalf of a FinTech client, a SaaS-based global payout orchestration platform enabling businesses to send mass payouts to over 175 countries.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Handle payment investigations for bank transfers, deposits, withdrawals, and returned payments.
Coordinate with payment providers and banking partners to resolve discrepancies.
Work rotating shifts as an individual contributor in a fast-paced fintech environment.
Binance is a leading global blockchain ecosystem and cryptocurrency exchange serving over 300 million users in 100+ countries. It is a remote-first, results-driven organization with a flat structure and world-class talent.
Manage and grow an expanding affiliate network, including cold outreach to YouTubers, media, and influencers.
Liaise with internal departments to equip affiliates with assets and tools, and analyze performance to offer optimization recommendations.
Build reports, monitor competitor space, and detect fraud or manipulation to optimize overall affiliate channel performance.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and users, offering trading, finance, and education. Trusted by 300+ million people in 100+ countries, Binance has a flat, user-centric culture and a fast-paced, results-driven environment.
Primary responsibility for daily monitoring and surveillance of all customer activity.
Perform daily operational tasks including trading, new accounts, cash management, and cryptocurrency execution.
Assist with customer onboarding, KYC, account reconciliation, and support the Anti-Money Laundering Program.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. Our global team of over 400 members is diverse and remote, with core values of Stay Curious, Have Empathy, and Be Accountable.
Provide high-quality customer support via email, live chat, and ticketing systems.
Troubleshoot payment issues, explain payment flows, and resolve transaction problems.
Collaborate with product, engineering, and testing teams to investigate complex cases.
The company operates at the intersection of traditional finance and blockchain technology, delivering fintech payment solutions and customer experiences. The team is international and fully remote, with a fast-growing, collaborative culture that values initiative and continuous learning.