Handle inbound customer support concerns through phone and email with professionalism and empathy.
Assist users with account access, installations, and troubleshooting while documenting cases accurately.
Collaborate with internal teams, escalate complex issues, and continuously learn product features and workflows.
We provide a complex software platform used in residential communities. Our customer support team values warm, human support, patience, and continuous learning.
Provide high-quality customer support via email, live chat, and ticketing systems.
Troubleshoot payment issues, explain payment flows, and resolve transaction problems.
Collaborate with product, engineering, and testing teams to investigate complex cases.
The company operates at the intersection of traditional finance and blockchain technology, delivering fintech payment solutions and customer experiences. The team is international and fully remote, with a fast-growing, collaborative culture that values initiative and continuous learning.
Run user onboardings and drive early adoption for new APAC customers.
Own day-to-day issue resolution across live chat and email, triaging and resolving support requests.
Protect customer relationships by coordinating with Customer Success Managers and updating help content.
Tilla is a SaaS platform streamlining crew logistics for global shipping and travel. It is a growing startup with strong investor support, handling over 10,000 crew changes annually across 600+ vessels, with an international and mission-oriented team.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Support SeatGeek customers through phone, email, and live chat
Resolve questions about tickets, delivery, transfers, payments, refunds, and event changes
Take ownership of issues, document interactions, and escalate when needed
SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With over 700 customers and a data network scoring 1 trillion events per year, Sift fosters a diverse, equitable, and inclusive workplace where employees feel secure sharing their authentic selves.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Assisting with password resets and account verification.
Troubleshooting deposits, withdrawals, and transactions.
Binance is a leading global cryptocurrency and blockchain technology company that provides a platform for individuals and businesses to buy, sell, trade, and manage digital assets. It is a large, global company that prioritizes security, innovation, and customer experience.
Provide exceptional support to customers via phone, email, chat, and hotline, resolving issues with Tenna's software and hardware.
Troubleshoot complex problems using diagnostic tools and collaborate with internal teams to escalate and resolve tickets.
Take full ownership of support tickets, identify trends, and ensure customers receive timely, thoughtful resolutions.
Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Be the first point of contact for customers, understanding their needs via email, chat, and phone.
Own, prioritize, and troubleshoot complex technical issues, providing excellent solutions.
Develop in-depth knowledge of Sardine's platform and APIs to effectively resolve customer issues.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. It's a remote-first team with a culture valuing performance and flexibility, spanning over 6 billion profiled devices.
Handle inbound and outbound customer interactions through phone, Zendesk, SMS, and other channels.
Assist customers with application questions, account terms, payments, and other concerns.
Maintain accurate case documentation and coordinate with internal teams for specialized handling.
The company is reinventing consumer credit by using technology to tap into people's assets, starting with a credit card backed by home equity. It is a well-capitalized team of over $250MM in equity funding, consisting of technology and finance executives from companies like Square, Microsoft, and Facebook, with top-tier investors.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.