Customer Support Agent

Role Overview:

• Deliver excellent customer experience for an innovative SaaS platform specializing in sales outreach automation.
• Support international users through live chat and email, guiding new customers during onboarding and troubleshooting technical issues.
• Act as the voice of the customer, sharing feedback with internal teams to improve products and processes.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally, providing clear solutions.
• Investigate reported problems and escalate bugs or complex cases to appropriate teams.
• Manage multiple requests while maintaining high standards of accuracy and organization.

Requirements:

• At least 2 years of professional customer support experience.
• Advanced written English (C1 level) and familiarity with support tools like Intercom, Zendesk, or Jira.
• Strong problem-solving skills and ability to work independently in a remote environment.

Benefits:

• 100% remote work with flexible schedule.
• 24 days paid annual vacation and 10 days paid sick leave.
• Professional development opportunities, medical/sports budget, and team-building events.