Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
Provide professional, customer-focused support and help resolve issues efficiently.
Follow established procedures and quality standards.

Qualifications:

English proficiency at C1 level or higher.
Excellent communication and problem-solving skills.
A customer-focused attitude and attention to detail.

Additional Information:

Fully remote work from anywhere in Bulgaria.
Permanent employment contract with 21 days of paid annual leave.
Health and life insurance, food vouchers, and bonus opportunities.

Sutherland

Sutherland partners with a leading airline to provide customer support, turning a passion for travel into a career. They offer a supportive, multicultural environment with remote work and career development opportunities.

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