Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Handle customer and service provider inquiries to support end-to-end order fulfillment.
Manage order changes, replacements, cancellations, and payment releases with attention to detail.
Work overnight U.S. Central Time hours while maintaining quality and performance targets.
The company coordinates moving and relocation services by connecting customers with providers and managing order fulfillment. It operates with a collaborative, customer-first culture and emphasizes empathy, accountability, and performance.
Assist airline customers via phone and chat with travel-related questions and resolve issues efficiently.
Follow procedures, document interactions, and use various systems and tools.
Collaborate with your team to deliver excellent customer experience.
Sutherland partners with a leading airline to provide customer support, turning a passion for travel into a career. They offer a supportive, multicultural environment with remote work and career development opportunities.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Handle incoming requests from users worldwide via email and be the voice of the company.
Meet performance metrics like First Response Time, Resolution Time, and CSAT.
Master product processes, escalate complex requests, and process refunds.
Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.
Handle support tickets and resolve client inquiries across various channels.
Troubleshoot and offer solutions to ensure client satisfaction throughout the booking and travel experience.
Maintain professional communication and use customer support tools effectively.
Destination Careers is a travel-focused company dedicated to building dreams and memories through travel. They foster a passionate community and provide ongoing training and support for their team.
Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice
Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.
Deliver client support through ticketing, phone, chat, and social media.
Troubleshoot Tier 1 technical issues and escalate complex cases to appropriate teams.
Educate clients on CMS best practices and document software bugs for product improvements.
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.
Provide responsive email support to users of a global digital learning platform, resolving inquiries and technical issues.
Meet performance targets for first response time, resolution time, and customer satisfaction in a fast-paced remote environment.
Document issues, escalate bugs, process refunds, and improve support templates and workflows.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They help streamline the hiring process by analyzing applications and sharing top candidates with hiring companies.
Provide first-line customer support to hotel clients via phone, WhatsApp, live chat, and email.
Guide customers through platform features and resolve Tier 1 issues while maintaining HubSpot records.
Collaborate with the Customer Success team to ensure a positive and reliable customer experience.
They are an international hospitality technology company helping hotels simplify daily operations and improve the guest experience. The culture is collaborative and supportive, with an experienced Customer Success team and opportunities to grow.
Manage a portfolio of VIP customers and maintain personalized communication.
Develop engagement strategies to boost loyalty and re-engage inactive users.
Provide tailored support across email, messaging, and phone channels.
The company is an international technology environment specializing in digital products and B2B services in the iGaming industry. It fosters a supportive, fast-paced culture that values initiative, flexibility, and continuous learning.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.
Manage high volumes of inbound customer inquiries via phone, email, and chat in English and Spanish.
Resolve concerns related to billing, orders, refunds, exchanges, and system troubleshooting.
Maintain quality, productivity, and compliance standards while handling confidential information responsibly.
A partner company of Jobgether provides customer support for U.S. retail and e-commerce markets. They operate a fully remote, performance-driven environment focused on customer satisfaction, accountability, and compliance.
Respond to customer queries via phone, email, and chat while ensuring satisfaction.
Create tickets, record all customer interactions, and escalate issues as needed.
Familiarize yourself with client products and services, and handle basic QA tasks during downtime.
A-TSP is a customer service provider delivering support to clients' customers through various channels. The company emphasizes flexibility and professional customer service in a work-from-home setup.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Resolve customer issues with swift response times and make customer satisfaction a top priority.
Collaborate with other teams to tackle root causes of customer issues and serve as the voice of the customer.
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.
Act as primary contact for product, technical, and service inquiries, managing tickets and coordinating with internal teams.
Build strong relationships with stakeholders, escalate complex issues, and ensure resolution per SLAs.
Analyze support queues to identify trends and improve operations for enterprise customers.
This role is listed on behalf of a partner company that delivers an innovative SaaS platform to enterprise customers. They have a global team dedicated to providing exceptional support and value collaboration and customer impact.