Be the first point of contact for tick@lab support in APAC, resolving issues and owning customer communication through resolution.
Host regular check-ins and quarterly APAC community meetings, sharing new features and gathering customer feedback.
Advocate for APAC customer needs to product teams, building relationships and supporting training and events.
a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Act as a customer advocate by identifying, solving, and escalating issues while promoting product education and guiding users through features.
Collaborate with a global support team to ensure technical issues are resolved promptly, directly impacting customer satisfaction.
Grow through learning opportunities and potential transitions into roles like Client Services, Engineering, or Product.
Aircall is a unicorn AI-powered communications platform that brings voice, SMS, WhatsApp, and 250+ integrations together to help teams build stronger customer relationships. With 600+ people from 40+ nationalities across global offices, the company is ambitious, product-driven, and execution-focused.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Own full new-business cycle for APAC, from first conversation through negotiation and signature.
Build pipeline through network, referrals, and targeted outbound into strategic accounts.
Run long, multi-stakeholder deals with operational, commercial and executive buyers, structuring pilots and phased roll-outs.
Tilla is a growing SaaS startup streamlining crew logistics for the global shipping industry. With an international team of over 50 employees, they foster a supportive, mission-oriented culture focused on innovation.
Troubleshoot customer issues using internal documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and assist customers via email, phone, and chat.
Partner with leaders to meet or exceed performance goals in customer satisfaction, quality, and attendance.
Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Provide world-class technical support and troubleshoot platform issues via email, phone, or chat.
Guide customers through Fieldguide features and best practices to enhance user experience.
Advocate for customer needs with Engineering and Product while maintaining help resources and supporting onboarding.
Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.
Lead, coach, and develop Thailand Customer Support Coaches to deliver exceptional service across tickets, phone calls, and live chat.
Monitor team KPIs including CSAT, response times, and SLA performance to ensure consistent service levels.
Manage complex customer escalations and collaborate with global teams to improve support operations.
Cloudbeds is a hospitality software platform that powers hotels across 150 countries, processing billions in bookings annually. They have 650+ team members across 40+ countries and foster a remote-first culture with a focus on innovation and diversity.
Respond to inbound listener questions via email about sign-ups, logins, billing, and podcast app setup
Troubleshoot common issues and take action within policy, including refunds and billing discrepancies
Flag recurring issues, document solutions, and keep internal FAQs up to date
Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.
Handle inbound contacts via email, phone, and live chat across the full Dutchie platform, troubleshooting POS, ecommerce, payments, and hardware issues.
Triage payments and compliance workflows, including Pay by Bank issues, METRC package tags, and inventory receiving.
Work alongside AI-assisted support tooling, document every contact, and escalate unresolved issues within 20 minutes.
Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
Provide exceptional support to customers via phone, email, chat, and hotline, resolving issues with Tenna's software and hardware.
Troubleshoot complex problems using diagnostic tools and collaborate with internal teams to escalate and resolve tickets.
Take full ownership of support tickets, identify trends, and ensure customers receive timely, thoughtful resolutions.
Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Act as the primary point of contact for relocators, providing tailored guidance and coordinating relocation services.
Communicate with customers through digital platforms to understand their needs and offer personalized advice.
Manage multiple customer portfolios and ensure smooth relocation experiences from start to finish.
This partner company supports individuals and employees throughout their international relocation journeys. They operate with a global network of specialists and offer a flexible, remote working environment.