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About the Role:
- Lead a remote customer support team in Thailand.
- Build a high-performing team through coaching and performance management.
- Manage daily operations and customer escalations.
What You'll Do:
- Oversee support operations, ticket distribution, and workload.
- Collaborate with global teams during system incidents.
- Use data to drive process improvements and customer satisfaction.
What We Offer:
- Remote-first culture with flexible PTO.
- Professional development and upskilling opportunities.
- Inclusive and diverse global team.
Cloudbeds
Cloudbeds is a hospitality software platform that powers hotels across 150 countries, processing billions in bookings annually. They have 650+ team members across 40+ countries and foster a remote-first culture with a focus on innovation and diversity.