Lead, SMB Onboarding, Thailand

Role Overview:

• Lead, mentor, and develop a remote team of onboarding coaches and specialists in Thailand.
• Drive employee engagement, performance, and growth through coaching and feedback.

Cross-Functional Partnership:

• Align with Onboarding Directors and regional leads on strategy and best practices.
• Build strong relationships with Professional Services, Sales, Product, Support, and Operations.

Customer Impact:

• Champion exceptional onboarding from implementation through launch.
• Use AI and scalable tools to reduce admin work and enable meaningful customer interactions.

Qualifications:

• Bring 4+ years of hospitality management and 2+ years of onboarding or operational leadership experience.
• Show expertise in hospitality operations, property management systems, and cross-functional collaboration.