Lead, coach, and develop Thailand Customer Support Coaches to deliver exceptional service across tickets, phone calls, and live chat.
Monitor team KPIs including CSAT, response times, and SLA performance to ensure consistent service levels.
Manage complex customer escalations and collaborate with global teams to improve support operations.
Cloudbeds is a hospitality software platform that powers hotels across 150 countries, processing billions in bookings annually. They have 650+ team members across 40+ countries and foster a remote-first culture with a focus on innovation and diversity.
Guide customers through the full onboarding journey for Cloudbeds' accounting features, including chart of accounts mapping, tax configuration, and revenue recognition setup.
Support customers in connecting Cloudbeds to third-party accounting software and ERPs like QuickBooks, Xero, and NetSuite via native integrations.
Troubleshoot accounting discrepancies and integration sync issues with a hands-on, solutions-oriented approach.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries and processes billions in bookings annually. With 650+ team members across 40+ countries, we are a remote-first, inclusive team passionate about transforming hospitality through technology.
Identify and approach prospective restaurants with customised product demos to sell OpenTable solutions.
Consistently achieve monthly and quarterly acquisition targets while managing strategic plans in Salesforce.
Serve as a trusted adviser to restaurant clients and share market needs with product and marketing teams.
OpenTable is a leading restaurant reservation platform that helps restaurants thrive and enables diners to book tables. Part of Booking Holdings, it has millions of diners and 70,000+ restaurant partners, with a global team and a hospitality-driven culture.
You'll own the full sourcing pipeline from first conversation to signed contracts with Thailand's top hotels and hotel groups.
You'll pitch Nuitée's direct connectivity and negotiate rates and conditions that convert to bookings immediately.
You'll collaborate with Connectivity, Operations, and Account Management teams to ensure each hotel is set up to perform.
Nuitée is building the API backbone for the global travel industry, enabling seamless connectivity between hotels, OTAs, fintechs, and super-apps. We've grown 10x since 2022, stayed profitable, and raised a $48M Series A led by Accel, with teams across the globe.
Lead the global customer support organization and own the hotelier experience end-to-end.
Transform reactive support into proactive partnership by combining AI at scale with hospitality empathy.
Drive first contact resolution and reduce resolution times while supporting the wellbeing of your team.
Cloudbeds is a hospitality technology platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ people across 40+ countries, known for its innovative and inclusive culture.
Own the end-to-end onboarding journey for new restaurant partners, guiding them from kickoff to go-live.
Set up, configure, and test each account to capture the restaurant's unique voice, menu, hours, and policies.
Chat warmly and clearly with restaurant owners and staff via email, phone, and text to ensure they feel supported.
HKR.TEAM is a start-up dedicated to simplifying global HR. They have a transparent, tech-savvy culture with a young, meritocratic team that values ownership and getting things done.