Run user onboardings and drive early adoption for new APAC customers.
Own day-to-day issue resolution across live chat and email, triaging and resolving support requests.
Protect customer relationships by coordinating with Customer Success Managers and updating help content.
Tilla is a SaaS platform streamlining crew logistics for global shipping and travel. It is a growing startup with strong investor support, handling over 10,000 crew changes annually across 600+ vessels, with an international and mission-oriented team.
Be the first point of contact for tick@lab support in APAC, resolving issues and owning customer communication through resolution.
Host regular check-ins and quarterly APAC community meetings, sharing new features and gathering customer feedback.
Advocate for APAC customer needs to product teams, building relationships and supporting training and events.
a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.
Advise clients on migration pathways and develop tailored visa strategies.
Prepare, lodge, and manage visa applications in compliance with Australian immigration law.
Maintain up-to-date knowledge of immigration policies and advocate for clients with the Department of Home Affairs.
Australian Skilled Migration is a leading provider of Australian migration services, assisting individuals and businesses with a wide range of visa applications. With a team of highly experienced Registered Migration Agents, we are dedicated to delivering exceptional service and positive outcomes for our clients.
Own the APJ customer story, reference, and proof library to support pipeline and revenue goals.
Build and nurture trusted relationships with customer advocates, turning their successes into compelling narratives.
Partner with sales, marketing, and global teams to align advocacy initiatives with regional and global priorities.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With more than 50 million registered users and over half of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and AI adoption.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Assist airline customers via phone and chat with travel-related questions and resolve issues efficiently.
Follow procedures, document interactions, and use various systems and tools.
Collaborate with your team to deliver excellent customer experience.
Sutherland partners with a leading airline to provide customer support, turning a passion for travel into a career. They offer a supportive, multicultural environment with remote work and career development opportunities.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Manage inbound customer requests and serve as the primary point of contact for assigned accounts
Gather and clarify custom jewelry requirements, translating them into actionable instructions for internal teams
Coordinate with CAD designers, production, and operations to ensure orders move smoothly from concept to delivery
Frontier helps companies grow full-time, cross-functional teams abroad, placing top talent in US-based startups and high-growth companies. It is a subsidiary of Fresh Prints, a fully remote 380-person company with most of its team in India and the Philippines.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Track and analyze the User Experience of Key Clients to identify risks and suggest retention methods.
Take initiative in enhancing the Customer Journey and developing programs to increase Key Client activity.
Cooperate with departments like content, IT, analytics, and support while maintaining clear records of Key Client experiences.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions. The international team of digital nomads works remotely from anywhere, and the company is a two-time 'Great Place to Work' winner.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Own the APAC new-business target and develop an aggressive go-to-market plan for lead generation across priority markets.
Manage the full sales process, including RFPs, contract negotiations, and multi-country deal closings.
Build relationships with brokers, insurers, consultants, and partners to extend ComPsych's reach in APAC.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life. With services to over 163 million individuals across 200 countries, it counts 40% of the Fortune 500 among its clients.
Lead operational management, governance, and continuous improvement of domestic relocation programs while supporting policy development across all Global Mobility programs.
Serve as a trusted advisor to HR, business leaders, employees, and vendors, resolving complex cases, escalations, and ambiguous policy challenges.
Drive program modernization, vendor management, and data-informed recommendations to enhance the employee experience and policy effectiveness.
General Motors is a global automotive company pursuing a vision of zero crashes, zero emissions, and zero congestion. It employs a large, diverse workforce focused on engineering, technology, and design, with an inclusive culture that emphasizes safety, innovation, and belonging.
Provide support to German- and English-speaking customers through chat and email.
Resolve issues related to orders, payments, shipping, returns, and account questions.
Meet quality, productivity, and customer satisfaction goals.
TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.
Guiding customers through signup, identity verification, and screening checks.
Providing help desk support via live chat with same-day ticket resolution.
Advocating for customers by providing feedback to stakeholders to improve the app.
Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.
Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
Document and log issues, compliments, and complaints from customers.
Guide customers through the application flow and track their experiences using CRM systems and dashboards.
Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Communicate with clients via email and online platforms.
Assist with scheduling consultations and planning timelines.
Maintain accurate client records and coordinate details to ensure a smooth experience.
Aisles & Abroad provides planning services for weddings, events, and destination vacations. The company maintains a remote-first culture and focuses on delivering personalized client experiences.