Customer Support Specialist (Home Equity Line)
Benefits
2w PTO
6w maternity
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Benefits:
- HMO Coverage for health and peace of mind.
- $121 USD Monthly Meal Allowance to fuel your workday.
- 10 Days of Paid Time Off to recharge and attend to personal priorities.
Cultural Values:
- Depth and rigor of thought in diving into details.
- Minimalist approach in design, code, and processes.
- Speed of execution with decisiveness driving quality.
Responsibilities:
- Handle inbound and outbound customer interactions through phone, Zendesk, SMS, and other channels.
- Complete Welcome Calls and assist with application, account terms, payments, and other concerns.
- Investigate concerns using internal systems and coordinate with internal teams for specialized handling.
Qualifications:
- At least 2 years of experience in customer service, financial services, or operations.
- Strong experience handling customers through phone, email, chat, or ticketing systems.
- Excellent English communication and problem-solving skills.
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The company is reinventing consumer credit by using technology to tap into people's assets, starting with a credit card backed by home equity. It is a well-capitalized team of over $250MM in equity funding, consisting of technology and finance executives from companies like Square, Microsoft, and Facebook, with top-tier investors.