Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
Document and log issues, compliments, and complaints from customers.
Guide customers through the application flow and track their experiences using CRM systems and dashboards.
Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.
Respond to customer queries via phone, email, and chat while ensuring satisfaction.
Create tickets, record all customer interactions, and escalate issues as needed.
Familiarize yourself with client products and services, and handle basic QA tasks during downtime.
A-TSP is a customer service provider delivering support to clients' customers through various channels. The company emphasizes flexibility and professional customer service in a work-from-home setup.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Deliver Level 1 support via phone, email, and ticketing for clinical systems.
Troubleshoot and resolve issues, escalating complex cases when needed.
Manage user accounts and support vaccine-related operations.
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.
Handle inbound calls from banking customers to resolve inquiries and complaints.
Maintain a positive, empathetic, and professional attitude while providing best solutions.
Escalate issues to Operations Supervisor and ensure timely resolution.
Unifin Inc is a BPO company operating in North America, Latin America, and the Asia Pacific region. The company fosters a start-up culture with unlimited growth opportunities, supporting employees through mentoring and merit-based promotions.
Deliver exceptional customer service to EQ Bank customers by identifying their banking needs and providing accurate information.
Handle large volumes of inbound calls and chats while maintaining best-in-class service standards and meeting response SLAs.
Own the digital onboarding experience and support customers through successful account setup and issue resolution.
Equitable Bank is a Canadian challenger bank that offers innovative banking solutions to Canadians. With over 800,000 customers and more than 50 years of history, the company fosters a curious and adaptive culture that challenges the status quo.
Handle inbound customer support concerns through phone and email with professionalism and empathy.
Assist users with account access, installations, and troubleshooting while documenting cases accurately.
Collaborate with internal teams, escalate complex issues, and continuously learn product features and workflows.
We provide a complex software platform used in residential communities. Our customer support team values warm, human support, patience, and continuous learning.
Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
Resolve member issues with empathy, accuracy, and a positive attitude.
Build rapport by listening carefully and meeting members where they are.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.
Provide B2B and B2C support, troubleshooting issues, and collaborating with internal departments.
Manage support tickets by prioritizing unassigned tickets and revisiting open ones.
Deliver basic technical assistance and communicate issues to supervisors as needed.
SD Solutions is a staffing company that operates globally. They are hiring on behalf of a FinTech client, a SaaS-based global payout orchestration platform enabling businesses to send mass payouts to over 175 countries.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Represent PayZen values and deliver empathetic service in every patient and provider interaction.
Handle inbound and outbound calls and emails covering billing issues, account questions, and payment plan enrollment.
Educate patients on digital payment options and collaborate with providers to resolve payment plan issues.
We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Support SeatGeek customers through phone, email, and live chat
Resolve questions about tickets, delivery, transfers, payments, refunds, and event changes
Take ownership of issues, document interactions, and escalate when needed
SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.
Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.
Answer customer inquiries via phone, LINE, Facebook, and email daily.
Resolve product or service issues by diagnosing causes and explaining solutions.
Share recurring issues with management and conduct follow-up calls.
FINN is a fintech company building transparent products that improve financial well-being for employees, including earned wage access and money management tools. Founded in 2022, FINN is the largest early wage access provider in Southeast Asia and is expanding globally.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Provide technical assistance and troubleshooting for hardware, software, and network issues via phone, chat, or email.
Document customer interactions accurately and maintain up-to-date product knowledge to ensure timely resolutions.
Meet performance metrics including resolution time, customer satisfaction, and attendance while collaborating with internal teams.
MCI is a tech-enabled business services company that delivers customer experience, business process outsourcing, and cloud technology solutions across industries including healthcare, retail, and financial services. With over 10,000 employees and multiple locations globally, MCI fosters a culture of continuous learning and career growth.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.