Customer Success Manager

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts and solving issues as they arise.
• Help customers stay current on invoices and ensure the partnership's continued success.

Beyond the Basics:

• Demonstrate extreme ownership by being self-reliant and getting things done in a chaotic, scaling startup environment.
• Exhibit extreme curiosity by asking 'why' repeatedly to understand the root cause of problems.
• Show scrappiness by finding solutions through obstacles and refusing to let them derail progress.

Qualifications:

• Relationship management experience is not required but strongly preferred for this role.
• Excellent verbal and written communication skills are essential for success.
• A willingness to try and a lack of fear are necessary attributes for the position.