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Job Duties:
- Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
- Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
- Answer, resolve and triage inbound inquiries appropriately.
Skills:
- Strong interpersonal communication skills.
- Strong phone skills.
- Highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information.
Experience/ Education:
- We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.
- Nationally certified as a CPhT or equivalent is strongly preferred but not required.
- High school diploma or GED required
Shields Health Solutions
Shields Health Solutions provides integrated support to pharmacy staff. They emphasize accurate workflows and leveraging technology to support optimal patient care and efficient operations.