Execute functional and regression tests on completed campaign builds to verify timing, routing, and message behavior end to end.
Own a queue of QC cases from intake to documented close, prioritizing by urgency and launch dates.
Partner with Build and Product Engineering to document and communicate defects clearly.
Drips engages people in two-way, compliance-governed SMS conversations through automated text and phone campaigns, helping organizations connect with customers at scale. Drips is a remote-first team that values accuracy, thoroughness, and clear documentation.
Monitor digital production queues in real time and resolve workflow exceptions to meet service-level agreements.
Prioritize thousands of daily reports, investigate failures, and escalate urgent blockers to protect delivery timelines.
Collaborate with cross-functional teams to improve workflow stability and support new process implementations.
This is a fully remote production control role supporting digital workflows for a US-based partner organization. The company focuses on accurate, deadline-driven operations with a collaborative culture.
Review and verify credentialing documents, licenses, and background reports against client-specific standards.
Collaborate with onboarding teams to ensure files are accurate, complete, and ready for approval.
Monitor document trends and support continuous improvement to reduce errors and enhance efficiency.
This company provides healthcare staffing services with a focus on clinician credentialing and onboarding. While the company size is not specified, it fosters a collaborative, service-oriented culture emphasizing accuracy and compliance.
Test IVR systems, chat implementations, and email routing across web, mobile, and messaging platforms.
Perform functional, regression, and usability testing for Amazon Connect contact flows and system integrations.
Document results, maintain test cases, and collaborate with teams to support UAT and production deployment.
Caylent is an AI-first cloud services company that helps organizations modernize technology and move AI into production using AWS and Anthropic's Claude platform. It is a fully remote global company with employees across Canada, the United States, and Latin America, fostering a culture of technological curiosity and inclusion.