Senior Manager, Technical Operations

The Senior Manager, Technical Operations is a strategic leadership role responsible for defining and executing the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success). This role drives operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives. This role plays a pivotal role in shaping how technology, data, and automation fuel decision-making, ensuring solutions are strategic, scalable, and deliver measurable impact across the customer journey. By driving the integration and evolution of core systems and workflows, the Senior Manager, Technical Operations ensures the Customer Experience organization operates on a foundation of robust, interconnected, and data-informed technology. This role empowers leaders and teams to make confident, evidence-based decisions, enhancing customer outcomes, improving operational performance, and enabling sustainable growth through proactive, technology-led innovation.