People Business Partner, CX and G&A

In this role, you’ll be a key strategic partner, aligning our People Ops initiatives with Owner’s business goals. You’ll work closely with CX and G&A leadership, supporting teams across each org to drive performance, engagement, and growth. As an embedded partner, you’ll act as a trusted advisor and coach — helping leaders build high-performing teams, strengthen culture, and navigate change with confidence.

The impact you will have:

Strategic Partnership: Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth. Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth. Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement. Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability, Culture and Engagement: Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements. People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives. Compliance and Policies: Ensure People Ops practices comply with legal regulations and develop policies that support the business and meet country specific needs.