Customer Success Executive

Responsibilities:

• Be a trusted advisor to executive decision-makers, maintaining a delighted account relationship by demonstrating how products and services accommodate their business goals.
• Internalize the customer's business objectives and articulate how technology can solve their strategic needs, staying ahead of industry trends.
• Serve as a strategic relationship manager and customer advocate, working with internal and external stakeholders to articulate immediate and long-term business needs.

Qualifications:

• Bring 10 or more years' experience within the healthcare industry, managing healthcare delivery, financing, or insurance IT and operations.
• Possess healthcare subject matter expertise with technical knowledge of enterprise-class insurance transaction and healthcare management information systems.
• Demonstrate excellent communication and interpersonal skills, with the ability to influence executive-level stakeholders and negotiate contract terms.

Logistics:

• This is a full-time, permanent position with geographic responsibility across the United States.
• The role requires the ability to travel up to 50% of the time.
• Work environment involves operating across multiple time zones in a hybrid or remote setting, with long periods at a computer using video technology.