Team Lead, Customer Success

Vidyard is looking for a Team Lead, Customer Success to join our Customer Success Team. In this player-coach role, you’ll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions. You’ll help stabilize accounts at risk, scale best practices for adoption and value realization, and guide the CSM team to deliver measurable retention outcomes. This is a remote role open to candidates in Canada or the United States. You'll manage a set of strategic accounts end-to-end, scale retention through team coaching, partner cross-functionally, and operationalize success. You'll also manage a small team by providing structure, mentorship, and operational support. Competitive pay and comprehensive, flexible benefits are provided.