Similar Jobs
See allAssociate Technical Support Engineer - Federal United States
Dragos
US
Communication
Troubleshooting
Linux
Senior Technical Support Engineer, East Canada
Chainguard
US
Docker
Kubernetes
Linux
Technical Support Engineer (CS)
Partner Company
US
Technical Support
Docker
Kubernetes
Solutions Support Engineer
Wiz
US
Cloud Technologies
Kubernetes
Linux
Senior/Staff DevOps Engineer, Federal US Security & IT
Undisclosed
US
Kubernetes
Docker
Terraform
About the Role:
- As a Senior Technical Support Engineer at Dragos, you’ll be a key contributor to protecting critical infrastructure from cyber threats.
- This role is essential to resolving complex technical issues, supporting customer success, and strengthening the reliability of the Dragos Platform.
- You’ll serve as a trusted technical advisor to enterprise customers, leveraging your expertise in modern infrastructure, observability tools, and platform integrations.
Requirements:
- MUST be a US Citizen with 4+ years of experience in technical support, systems engineering, or a related field.
- Proficiency in Linux administration and hands-on experience with Kubernetes, hardware diagnostics, and cloud platforms (especially AWS) are required.
- Strong troubleshooting skills across APIs, networking, and hybrid cloud/on-prem environments, along with excellent communication skills and a customer-first mindset.
Compensation:
- Salary: $96,000 with a competitive equity package.
- Comprehensive benefits plan provided.
- This role includes participation in escalation engineer and weekend on-call rotations (up to one weekend per month).
Dragos
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. They are a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.