Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Triage, investigate, and resolve complex customer issues involving Chainguard Images with modern DevOps tools.
Escalate issues to Engineering, maintain clear communication, and document solutions in Knowledge Base.
Participate in on-call rotation and collaborate cross-functionally to drive product improvements.
Chainguard provides hardened, secure, production-ready builds of open source software for enterprises and AI agents, helping organizations build faster and stay compliant. The company is venture-backed by top investors and serves Fortune 500 clients like OpenAI, Snap Inc., and Snowflake, fostering a culture of trust, intentional action, and customer obsession.
Serve as primary technical support contact for enterprise customers, troubleshooting issues and coordinating escalations.
Deliver customer training sessions and develop materials to help users adopt advanced platform features.
Collaborate with internal teams to improve processes, automate workflows, and advocate for customer needs.
The company offers a platform that securely connects AI agents and human users with business systems. It fosters a collaborative, fast-moving environment, though employee count is not disclosed.
Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Build and maintain secure, scalable infrastructure across cloud and on-premises environments.
Manage Kubernetes, Docker, and infrastructure automation using Terraform, Pulumi, and CI/CD.
Implement observability and security practices, and lead technical delivery for federal programs.
Our partner builds and maintains secure infrastructure for federal, government, and national security technology programs, including mission-critical AI applications. They are a collaborative organization offering remote work and professional growth, with a focus on reliability, security, and cutting-edge technology.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Monitor production and SaaS environments, respond to alerts, and proactively investigate potential issues.
Execute deployments and CI/CD workflows, troubleshoot failed workloads, and perform remediation procedures.
Own operational requests, participate in incident response, and improve automation, monitoring, and documentation.
RapidFort helps organisations secure their software supply chains, reduce software vulnerabilities, and minimise the attack surface of containerised applications. They are a cybersecurity company focused on container security and operate with a globally distributed team.
Own customer cases end to end via Slack, Teams, email, and calls.
Troubleshoot Qumulo across AWS, Azure, GCP, and on-prem hardware.
Diagnose server hardware issues and coordinate replacements with OEM partners.
Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.
Manage cloud infrastructure using Infrastructure as Code and scale a Ruby on Rails stack.
Implement monitoring tools, debug production issues, and partner with feature teams to operate safely.
Plan for infrastructure growth, automate systems, and respond to reliability/security incidents.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. The company raised $450M in Series D in March 2025 and fosters a culture of product engineering with autonomous PODs.
Be the primary face to customers, ensuring we meet or exceed expectations on Redpanda operations.
Work with engineering to drive and solve customer challenges from creation through resolution.
Build tools and services to improve support infrastructure, from issue life cycles to root cause trend analysis.
Redpanda is the first runtime and control plane for agent-data interaction, combining streaming, SQL analytics, and intelligent connectivity with enterprise AI governance. It is a fast-moving, diverse, people-first organization with team members around the globe, trusted by Fortune 500 companies and startups.
Design, build, and maintain minimal, hardened container images across Linux distributions and application runtimes.
Own end-to-end CVE remediation across OS packages, libraries, and dependencies, including patching and validation.
Build automated pipelines for image builds, vulnerability scanning, testing, and publishing.
RapidFort is a cybersecurity company focused on container image security and software supply chain protection. It is a rapidly scaling remote-first startup offering career growth in Linux, container, and security challenges.
Lead incident response and ensure reliability of AWS-based production environments.
Manage Kubernetes clusters, PostgreSQL, and Linux systems with advanced troubleshooting.
Develop runbooks, conduct post-incident reviews, and drive preventive actions.
Jobgether is an AI-powered job matching platform that connects candidates with relevant opportunities. The hiring partner is a remote-first technology company focused on cloud infrastructure reliability, offering a fully remote work environment and Brazilian CLT contracts.
Implement highly scalable, secure cloud-native application platforms on AWS across federal environments.
Design and deploy improvements to development and deployment processes for confident continuous deployment.
Create Terraform modules, Crossplane compositions, and internal telemetry tooling for engineers.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations proactively find, fix, and verify exploitable attack vectors before criminals exploit them. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Troubleshoot and resolve incidents in production Kubernetes clusters on-premises and at scale.
Deploy, upgrade, and maintain cluster lifecycle, improving the platform through automation and GitOps.
Work directly with customers to deploy workloads and diagnose problems, then take on-call rotation after onboarding.
Software Mind develops impactful solutions for companies around the globe. They build cross-functional engineering teams in a culture that embraces openness, respect, grit, and enjoyment.
Secure and operate AWS and Kubernetes environments supporting Chainalysis products and AI platforms.
Troubleshoot production issues, ship Terraform and Kubernetes changes, and strengthen infrastructure security controls.
Collaborate across infrastructure, security, and AI teams, and participate in on-call to drive fixes to completion.
Chainalysis is a blockchain data platform that helps governments and businesses investigate illicit activity and manage risk through data, services, and solutions. The global company values diversity, innovation, and AI-driven work, with employees and customers around the world.
Provide relief and sustainable resolution to issues within the ServiceNow infrastructure.
Use software development, systems engineering, and networking expertise to prevent repeatable issues.
Drive monitoring, automation, and reliability initiatives to reduce incidents and improve performance.
ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter. They serve 85% of the Fortune 500 and foster an AI-native culture where technology and talent are unstoppable together.
Own the customer onboarding from kickoff to production deployment within 30 days.
Diagnose and resolve implementation issues across cloud, Linux, containers, and networking.
Collaborate with cross-functional teams and mentor junior engineers on deployment patterns.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find and fix exploitable attack vectors with their NodeZero platform. They are a team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on deployment, architecture, and operational best practices to drive alignment.
Lead Customer Business Reviews and hands-on workshops to help customers unlock the full value of the platform.
Sysdig provides cloud security solutions, creating the open standard for cloud threat detection. Trusted by over 60% of Fortune 500 companies, we are recognized as a Best Place to Work and one of Deloitte's fastest-growing companies, fostering a culture of diversity and open dialogue.
Lead complex incident response, root cause analysis, and systemic corrective actions across critical cloud services.
Influence architecture and drive automation initiatives using Bash, Python, and JavaScript to reduce operational toil.
Operate and improve Kubernetes, PostgreSQL, Linux, and GCP environments while mentoring engineers in a regulated Canadian setting.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together to drive meaningful innovation.
Design and operate AWS infrastructure, Kubernetes clusters, and GitOps workflows across public cloud and air-gapped environments.
Build automated deployment pipelines, Helm charts, and infrastructure as code with Terraform to deliver customer workloads.
Establish operational standards for monitoring, security, and incident response to support production and business continuity.
BlackSky is a real-time intelligence company providing satellite imagery, automated analytics, and global monitoring via space-based platform. It is a global, people-first team using cutting-edge technology for defense and commercial customers.