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Service Delivery:
- Provide first-level technical support for Netrix customers.
- Accurately document incidents and service requests in the ITSM tool.
- Monitor critical infrastructure alerts through remote monitoring systems.
Process Improvement:
- Participate in continuous improvement initiatives for the Service Desk.
- Acquire and maintain knowledge of ITIL best practices for incident management.
- Contribute to team projects that improve efficiency and quality of support delivery.
Communication:
- Keep customers and internal teams informed about issue trends and critical incidents.
- Collaborate closely with Netrix engineers and other technical teams.
- Build effective relationships with customers, educating them on system operations.
Netrix Global
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Netrix works with clients of all sizes and specializes in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors.