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About the Role:
- Duolingo's Learning App Support team handles help requests from learners worldwide.
- This is a contract role from November 16, 2026 through July 31, 2027.
- Work is assigned by the Customer Support Manager with up to 40 hrs/week on a flexible schedule.
Deliverables:
- Resolve learner support tickets in Zendesk per Duolingo's policies and macros.
- Meet service levels: 5 tickets per hour at 80% quality.
- Escalate billing disputes, security issues, and bug reports appropriately.
You have...:
- 2+ years of customer support experience.
- Experience with Zendesk or similar ticketing systems.
- Written fluency in English and clear, friendly communication.
About Duolingo:
- Most popular language-learning app with over 500 million users.
- Offers English testing and new subjects like Math and Music.
- Provides meaningful work and limitless learning opportunities.
Duolingo
Duolingo develops the best education in the world and makes it universally available. With over 500 million users and half a billion daily exercises, the company is passionate about educating users, making fact-based decisions, and finding innovative solutions.