Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Provide responsive email support to users of a global digital learning platform, resolving inquiries and technical issues.
Meet performance targets for first response time, resolution time, and customer satisfaction in a fast-paced remote environment.
Document issues, escalate bugs, process refunds, and improve support templates and workflows.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They help streamline the hiring process by analyzing applications and sharing top candidates with hiring companies.
Respond to user emails in English, handling cancellations, refunds, billing questions, and product issues.
Take on complex cases requiring human judgment and empathy, while AI handles routine inquiries.
Identify and report product or process improvements to the relevant team.
Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.
Coordinate day-to-day operations of concurrent research studies, keeping timelines and milestones on track.
Build and maintain surveys in Qualtrics, manage data collection, and support analysis using Python and Google Sheets.
Serve as a reliable point of contact for external partners and help prepare research reports.
Duolingo develops the best education in the world and makes it universally available, with over 500 million users and over half a billion exercises completed daily. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Provide second-level support for curriculum tools, LMS, Clever, and student information systems.
Coordinate vendor communications, documentation, and training logistics across teams.
Investigate escalated tickets and partner with Product Operations on process improvements.
Pansophic Learning supports schools with technology tools and systems for teaching and learning. The company emphasizes a collaborative, remote-first culture and cross-functional teamwork.
Be the human voice of a business, replying to users by email in English with thoughtful answers.
Resolve cancellations, refunds, billing, account access, and product questions for users.
Spot problems in the product and support processes, bringing them to the right team for fixes.
SKELAR is a venture builder that creates consumer businesses in EdTech, Mental Health, Petcare, and FashionTech, reaching over 10 million users worldwide. They have built an environment where expertise meets opportunity, with no ceiling on what you can achieve.
Provide exceptional customer support via live chat, WhatsApp, and email, resolving client issues related to logistics, orders, and website bugs.
Onboard and train new team members, coach colleagues, and handle complex escalations to ensure seamless customer experiences.
Collaborate cross-functionally with all departments to address root causes of customer issues and drive continuous improvement.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive suppliers worldwide. With annual transactions over $300M and a team distributed across 8+ countries, the company fosters a collaborative, low-hierarchy culture focused on empowerment and continuous learning.
Support SeatGeek customers through phone, email, and live chat
Resolve questions about tickets, delivery, transfers, payments, refunds, and event changes
Take ownership of issues, document interactions, and escalate when needed
SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.
Handle customer queries through chat, email, Zoom, and calls, troubleshooting common product and configuration issues.
Escalate complex technical issues with clear documentation while delivering empathetic, professional customer experiences.
Learn HighLevel's products, tools, and support processes through hands-on training and leverage AI tools to improve support efficiency.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization that values initiative, clarity, and execution.
Provide responsive, high-quality customer support while meeting service-level agreements.
Handle high volumes of email-based inquiries and support operational enforcement activities.
Assist with onboarding new properties and customers and help improve operational workflows.
The company provides a technology platform to improve parking management for residential and commercial properties. It is a fast-growing startup that values initiative, accountability, and practical problem-solving.
Respond to customer queries via chat, email, Zoom, and phone with clear and timely assistance.
Troubleshoot product issues and escalate complex technical problems to appropriate teams.
Use AI tools and support technologies to improve efficiency and maintain accurate records.
A partner company of Jobgether is offering a 12-month customer support apprenticeship in India. The organization provides structured learning, mentorship, and hands-on training in a remote work environment.
Respond to customer queries via phone, email, and chat while ensuring satisfaction.
Create tickets, record all customer interactions, and escalate issues as needed.
Familiarize yourself with client products and services, and handle basic QA tasks during downtime.
A-TSP is a customer service provider delivering support to clients' customers through various channels. The company emphasizes flexibility and professional customer service in a work-from-home setup.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice
Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Be the friendly, reliable point of contact for members via chat, WhatsApp, or email
Support on-site trainers with urgent requests and use your own judgment independently
Represent the brand's warm, down-to-earth tone in all written interactions
They run coach-led group strength training classes across multiple central Berlin locations, with a warm, down-to-earth brand. The company is a fast-growing boutique fitness studio group building a small, dedicated remote support team.
Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Resolve provider and consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
Partner with leadership to improve customer experience and collaborate across departments.
Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices such as dental, medical aesthetics, and veterinary. Founded in 2019 and led by Stanford entrepreneurs, the company is backed by top investors including Kleiner Perkins and DCM and maintains a high-growth startup culture.