Respond to customer queries via chat, email, Zoom, and phone with clear and timely assistance.
Troubleshoot product issues and escalate complex technical problems to appropriate teams.
Use AI tools and support technologies to improve efficiency and maintain accurate records.
A partner company of Jobgether is offering a 12-month customer support apprenticeship in India. The organization provides structured learning, mentorship, and hands-on training in a remote work environment.
Act as the first point of contact for customers via email, chat, and phone.
Keep the call queue and video waiting room organized, and schedule appointments.
Learn CRM tools, spreadsheets, and product knowledge to support customer needs.
HighLevel is a cloud-based all-in-one white-label marketing and sales platform that empowers agencies and businesses to grow. With over 2,000 team members across 15+ countries, it operates as a global remote-first community focused on creativity, collaboration, and impact.
Engage with self-serve users to drive trial activation, adoption, and conversion.
Respond to inbound inquiries, guide onboarding, and align product features to user goals.
Maintain CRM records, collaborate with teams, and complete training to build product fluency.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000+ team members across 15+ countries, it operates in a global, remote-first environment and cultivates a culture where innovation thrives, ideas are celebrated, and people come first.
Answer replies to BDR outreach and book/confirm meetings on calendars
Call, text, and email prospects to confirm and remind them about upcoming meetings
Forward warm leads to the right BDR and log conversations in the CRM
HighLevel is a cloud-based marketing and sales platform for agencies, entrepreneurs, and small businesses. With 2000+ team members across 15+ countries, it has a remote-first culture focused on creativity, collaboration, and impact.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Support the setup, testing, and QA of marketing landing pages, forms, funnels, emails, and campaign assets.
Assist with website updates, UTM tracking, and automation workflows for email, SMS, and WhatsApp campaigns.
Perform QA checks, document processes, and use AI tools to support research and workflow efficiency.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000 team members across 15+ countries, HighLevel operates in a global, remote-first environment and fosters a culture of creativity, collaboration, and impact.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Deliver client support through ticketing, phone, chat, and social media.
Troubleshoot Tier 1 technical issues and escalate complex cases to appropriate teams.
Educate clients on CMS best practices and document software bugs for product improvements.
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.
Master ClearGov's software and provide first-line support across phone, email, chat, and remote sessions.
Investigate, diagnose, and resolve client issues while escalating to Tier 2 when needed.
Partner cross-functionally and create Support Center content to improve the customer experience.
ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.
Act as primary point of contact for partner learning support, certification guidance, and issue resolution.
Track training progress and coordinate with cross-functional teams to resolve complex learning challenges.
Identify recurring issues, maintain documentation, and improve support processes for partner enablement.
The hiring partner supports the HP Amplify program, helping business partners navigate learning programs, certification requirements, and training platforms. It offers a collaborative, flexible work environment with global exposure and continuous learning opportunities.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.