Customer Support Representative (CSR I) Apprentice

About the Role:

• This is a 12-month, full-time apprenticeship in customer support and SaaS technology.
• You'll work alongside experienced support professionals to troubleshoot issues and develop technical and problem-solving skills.

What You Will Do:

• Handle customer queries through chat, email, Zoom, and calls, troubleshooting and resolving common product issues.
• Escalate complex technical issues with clear documentation while delivering excellent customer experiences.
• Learn HighLevel's products and leverage AI tools to improve support efficiency and customer experience.

What We're Looking For:

• Recent graduates or individuals starting a career in technical customer support with strong English communication skills.
• Basic technical aptitude, interest in SaaS, and a customer-first mindset.
• Patience, empathy, and willingness to learn new tools and processes quickly.

Programme Details:

• The apprenticeship runs for 12 months with shift timings of 8 AM–5 PM CST or 4 AM–1 PM CST, Monday–Friday.
• The monthly stipend is 32,000 INR and the role is remote, based in India.
• The programme starts November 2026 and follows the HighLevel India Apprenticeship Policy.