Act as the first point of contact for customers via email, chat, and phone.
Keep the call queue and video waiting room organized, and schedule appointments.
Learn CRM tools, spreadsheets, and product knowledge to support customer needs.
HighLevel is a cloud-based all-in-one white-label marketing and sales platform that empowers agencies and businesses to grow. With over 2,000 team members across 15+ countries, it operates as a global remote-first community focused on creativity, collaboration, and impact.
Support customer onboarding and implementation activities, ensuring smooth product adoption.
Assist in creating implementation plans and transition plans for new customers.
Maintain clear documentation and collaborate with internal teams to address customer needs.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organisation built for speed and ownership.
Own the rate at which new subscribers engage with Customer Success and build demand generation against an installed base.
Lead a team running prioritized outreach on stalled customers, owning trial-to-implementation handoff and lifecycle expansion.
Instrument every play with hold-out groups and kill dates, building the activation scorecard and enablement curriculum.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization built for speed and ownership.
Support the Performance Marketing team with campaign reporting, analysis, and daily paid marketing operations.
Work with spreadsheets and marketing dashboards to track metrics like spend, clicks, conversions, CPA, and CTR.
Assist with campaign QA, UTM creation, research, and documentation across platforms like Google Ads, Meta Ads, and Microsoft Ads.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.
Support the setup, testing, and QA of marketing landing pages, forms, funnels, emails, and campaign assets.
Assist with website updates, UTM tracking, and automation workflows for email, SMS, and WhatsApp campaigns.
Perform QA checks, document processes, and use AI tools to support research and workflow efficiency.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000 team members across 15+ countries, HighLevel operates in a global, remote-first environment and fosters a culture of creativity, collaboration, and impact.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.
Design and manage scalable 'one-to-many' customer success programs for large cohorts of merchants.
Own the first 90 days of the merchant journey, creating a smooth onboarding experience and helping customers reach meaningful value quickly.
Monitor merchant health metrics and proactively identify accounts showing signs of disengagement, friction, or potential churn.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.
Lead data hygiene and organization within Salesforce or HubSpot to ensure high data accuracy for Account Executives.
Build, format, and stage email outreach sequences in tools like SalesLoft, Apollo, or HubSpot.
Conduct prospect research to identify decision-makers and enrich contact details across cannabis operators.
Frontier helps companies grow full-time, cross-functional teams abroad. It is a fully-remote subsidiary of Fresh Prints, a 380-person company with a strong collaborative culture.