Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Design and manage scalable 'one-to-many' customer success programs for large cohorts of merchants.
Own the first 90 days of the merchant journey, creating a smooth onboarding experience and helping customers reach meaningful value quickly.
Monitor merchant health metrics and proactively identify accounts showing signs of disengagement, friction, or potential churn.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Own and lead the onboarding journey for new clients, creating customized plans and guiding them through milestones.
Train and empower clients with best practices to increase adoption and self-sufficiency.
Drive early adoption and time-to-value by using metrics and proactive risk management.
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. They have a fun, collaborative, and hard-working team with values of stewardship, collaboration, and continuous development.
Configure, implement, and integrate Salesforce solutions for legal technology clients.
Engage directly with customers to understand business needs and translate them into scalable technical solutions.
Troubleshoot application issues and collaborate with Product, Engineering, and customer teams to ensure quality outcomes.
The company provides Salesforce consulting and implementation services focused on the legal technology space. It operates as a remote-first organization with a collaborative culture centered on client success and continuous process improvement.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
Train customers directly and configure product builds during the implementation phase.
Collaborate with internal teams and clients to ensure successful onboarding and project delivery.
Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.
Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, it is the pioneer of digital workforce security.
Walk customers through setting up +Recovery and Delivery products via calls, phone, or email.
Complete final configuration and validation to ensure full customer setup.
Train customers on accessing, navigating, and using the +Recovery and Delivery products.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions that empower brands to create lasting guest connections. Serving over 100,000 restaurants in more than 110 countries, they embrace a 'Better Together' ethos and a collaborative culture.
Manage customer onboarding projects including configuration, testing, and training for SaaS and AI solutions.
Collaborate with technical teams to troubleshoot issues and ensure timely go-lives.
Create and deliver customer training using AI-generated videos and virtual sessions.
Eltropy provides a digital communications platform that helps community financial institutions engage with consumers securely and compliantly. It is a fast-growing fintech company with a team-oriented culture and a mission to disrupt financial services.
Communicate regularly with Campus Manager trainees to provide timely guidance and support.
Guide trainees in developing an entrepreneurial mindset and business foundations.
Train and coach trainees on sales skills and campus business development.
The company supports a large community of student entrepreneurs across the United States. It fosters a high-performance, inclusive culture focused on growth and continuous improvement.
Guide enterprise clients through successful implementation and early stages of their customer journey.
Lead onboarding projects from planning through adoption, keeping timelines and stakeholders aligned.
Coordinate cross-functional internal teams and provide product education to ensure smooth client experience.
Our partner company provides compliance solutions, including KYC, transaction monitoring, and AML services. They operate globally with a remote-first culture, valuing diversity and offering professional development, flexible hours, and team offsites.
Manage project scope, schedules, budgets, issues, and risks for SaaS implementations.
Collaborate with cross-functional teams and customers to define project requirements.
Track project KPIs and report on portfolio performance, ensuring successful delivery.
Simpplr is an AI-powered intranet platform that unifies the digital workplace, bringing people, knowledge, and apps together. Trusted by over 1,000 organizations, it offers a supportive, growth-oriented culture with a flexible work model.
Engage with prospective clients to understand their hiring needs and present Weekday AI's offerings.
Assist in lead generation, qualification, and pipeline management while maintaining effective client communication.
Collaborate with internal teams to ensure a seamless client experience and track progress on business development activities.
Weekday AI is a Y Combinator-backed startup that helps fast-growing startups connect with high-quality, peer-recommended engineering candidates through intelligent sourcing and automated outreach. The company is a small, high-impact team with a focus on execution and innovation.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Manage deployment of Samsara technology to customers, ensuring quick time to value.
Lead solution workshops and guide customers through change management processes.
Run training sessions and juggle multiple customer engagements cross-functionally.
Samsara is a pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data for actionable insights. As a publicly traded company, they have a hyper-growth culture and employ thousands globally.
Own each new brand from signed contract to live, starting from sales handoff through technical setup and use case creation.
Build repeatable onboarding playbooks and leverage AI to automate workflows as the team scales.
Partner with Sales and Engineering to resolve escalations and hand off successful accounts to CSMs.
OuterSignal builds a customer intelligence layer for commerce, showing brands who their customers really are beyond the transaction. It is a small, high-performing team backed by world-class investors, building a category-defining platform.
Serve as a subject matter expert on Entrata's products and consulting processes, guiding clients through implementation.
Develop effective customer relationships to understand business goals and deliver strategic system configuration guidance.
Facilitate smooth handoffs to post-implementation support teams and resolve client concerns professionally.
Entrata is a global leader in AI-driven property management technology, providing an operating system for intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency and entrepreneurial energy, recognized by the Silicon Slopes Hall of Fame and Utah Business Fast 50.