Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.
Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With over 700 customers and a data network scoring 1 trillion events per year, Sift fosters a diverse, equitable, and inclusive workplace where employees feel secure sharing their authentic selves.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Respond to user emails in English, handling cancellations, refunds, billing questions, and product issues.
Take on complex cases requiring human judgment and empathy, while AI handles routine inquiries.
Identify and report product or process improvements to the relevant team.
Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.
Own partner support from intake to verified resolution, including troubleshooting and configuration.
Handle transactional requests and automate routine work using AI tools.
Communicate directly with partners and internal teams, keeping everyone updated.
HIP provides automation and support for orthodontic and dental practices through its HighLevel-based CRM platform, PracticeBeacon. The company looks for proactive, detail-oriented people who thrive in a fast-paced environment and take ownership of problems.
Triage the squad inbox and match every email and call to the right deal in CRM.
Prepare deals for licensed advisors by collecting property details and required documents.
Use AI-native tools to schedule follow-ups, track next actions, and assemble handoff packages.
AACI Group, Inc. is dedicated to making insurance more accessible and affordable in catastrophe-prone regions by building AI-native insurance agencies and digital services. The company is an early-stage organization focused on addressing climate-driven insurance challenges.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Own a portfolio of accounts as the primary point of contact and run technical transitions end to end.
Monitor client feedback, coordinate support escalations, and maintain CRM hygiene to flag risks early.
Become an expert in internal tools and recommend process improvements to scale customer success.
Rad AI is transforming healthcare with AI-driven radiology solutions, saving time and improving patient care. With over $140M in funding and a $528M valuation, we are a fast-growing, collaborative team empowering physicians with cutting-edge AI.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot client issues and escalate complex matters while maintaining detailed logs.
A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.
Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
Document and log issues, compliments, and complaints from customers.
Guide customers through the application flow and track their experiences using CRM systems and dashboards.
Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Resolve customer issues with swift response times and make customer satisfaction a top priority.
Collaborate with other teams to tackle root causes of customer issues and serve as the voice of the customer.
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.
Provide exceptional customer support via live chat, WhatsApp, and email, resolving client issues related to logistics, orders, and website bugs.
Onboard and train new team members, coach colleagues, and handle complex escalations to ensure seamless customer experiences.
Collaborate cross-functionally with all departments to address root causes of customer issues and drive continuous improvement.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive suppliers worldwide. With annual transactions over $300M and a team distributed across 8+ countries, the company fosters a collaborative, low-hierarchy culture focused on empowerment and continuous learning.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.