Director of Retention

About the Role:

• Subscription retention is the biggest lever on Sequencing's growth, and this is the first role dedicated to it.
• As Director of Retention you own the retention number: subscription retention, renewal and recurring revenue.
• You set the strategy, run the work that delivers it, and are the single accountable owner across product, engineering, growth, customer support, bioinformatics and finance.

What You'll Do:

• Set the retention strategy: the targets for subscription retention, renewal and recurring revenue, and a plan that separates levers that pay back in 90 days from ones that compound over 12 months.
• Own the retention metrics: cohort retention, trial-to-paid conversion, voluntary and involuntary churn, MRR and LTV, reported monthly to leadership with a holdout-based read.
• Find out why members leave, from cohort and payment data to cancel reasons and support tickets, and turn it into fixes that start from the member’s problem.

What You Bring:

• 8+ years in direct-to-consumer subscription businesses, in product or growth, with direct ownership of a retention, renewal or recurring-revenue number.
• A track record of measurably moving retention, churn or lifetime value, with numbers, method and holdouts.
• Strong product fundamentals: clear specs, prioritized roadmap, delivery with engineering and design, and experiments you design, read and act on.